Privacy Policy

Last updated: December 21, 2025

Express Plumbing ("us", "we", or "our") operates the website https://expressplbg.co and provides plumbing services in El Paso, Texas and surrounding areas (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://expressplbg.co/terms.

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Information Collection And Use

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While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

  • Name
  • Email address
  • Telephone number (including mobile phone number)
  • Service address in El Paso, TX and surrounding areas
  • Billing information
  • Communication preferences

We collect this information to:

  • Provide plumbing services and customer support
  • Schedule and confirm appointments
  • Send service reminders and updates
  • Process payments
  • Communicate with you about our services
  • Send SMS/text messages if you have opted in

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Mobile Phone Numbers and SMS Communications

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Collection and Use of Mobile Information

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When you provide your mobile phone number and consent to receive text messages from Express Plumbing, we collect and use this information solely for the following purposes:

  • Sending appointment reminders and confirmations
  • Providing service updates and notifications
  • Delivering important account information
  • Sending promotional offers and updates (only if you have opted in)

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No Sharing with Third Parties for Marketing

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We will not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in information with any third parties or affiliates for their marketing or promotional purposes.

We may share your mobile information only with:

  • Service providers and subcontractors who assist us in delivering SMS services, scheduling systems, and customer service support
  • Legal authorities when required by law or to protect our rights

These service providers are contractually obligated to use your information only to provide services to us and are prohibited from using or disclosing your information for any other purpose.

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Your SMS Privacy Rights

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  • You have the right to opt out of receiving text messages at any time by replying STOP
  • You can request help or more information by replying HELP or contacting us directly
  • Your consent to receive text messages is not a condition of purchasing any goods or services from Express Plumbing
  • We retain your opt-in and opt-out information to honor your communication preferences

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Log Data

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We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

This information is used to analyze trends, administer the site, track user movement, and gather demographic information for internal use only.

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Cookies

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Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

We use "cookies" to collect information and improve our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

  • Session Cookies: To operate our Service
  • Preference Cookies: To remember your preferences and settings
  • Analytics Cookies: To understand how you use our Service

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Service Providers

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We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Service providers may include:

  • SMS/text messaging platform providers
  • Payment processors
  • Scheduling and appointment management systems
  • Customer relationship management (CRM) platforms
  • Website hosting and analytics providers

All service providers are carefully selected and required to maintain the confidentiality and security of your information.

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Data Retention

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We retain your Personal Information, including mobile phone numbers and communication preferences, for as long as:

  • You maintain an account or relationship with us
  • Necessary to provide you with services
  • Required by law or for legitimate business purposes

If you opt out of SMS communications, we retain your opt-out preference indefinitely to honor your request.

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Security

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The security of your Personal Information is important to us. We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure.

However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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Your Privacy Rights

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You have the right to:

  • Access the Personal Information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your Personal Information (subject to legal requirements)
  • Opt out of SMS communications at any time
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

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Links To Other Sites

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Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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Children's Privacy

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Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

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Compliance With Laws

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We will disclose your Personal Information where required to do so by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

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California Privacy Rights

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If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.

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Changes To This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

For material changes, we will provide additional notice, such as via email or a prominent notice on our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

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If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us:

Express Plumbing
 Serving El Paso, TX and surrounding areas
Phone: +1 (915) 333-6233
Email: info@expressplbg.co
Website: https://expressplbg.co

For SMS-specific inquiries:

  • Reply HELP to any text message from us
  • Reply STOP to opt out of text messages
  • Contact us directly at the phone number or email above

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